Lecture/Seminar/Demo, Meeting/Discussion

When %*#! Hits the Fan

When: Wed., Dec. 10, 11:45 a.m.-1 p.m. 2014

A digital crisis situation can come from anywhere: a poor customer experience shared on YouTube, or a media story that spreads across the Internet like wildfire. Social media takes no prisoners. This talk will discuss the important elements of a social media crisis communications plan, highlight the parties who need to have a seat at the table and provide tactical recommendations for analyzing social content that could spark a firestorm.

Price: $5.00