For years, calling 911 in Detroit has been a gamble. The average response time to the highest-priority calls stretched sometimes to nearly an hour. Wayne State’s department promises a 90-second response to calls within its territory.
Nefertiti Harris, the owner of Textures, a beauty salon, recalled the afternoon she spotted a man rifling through cars parked outside her store. “I bolted out of the salon, and he ran down the street,” she said. “Then I called Wayne State. They were there within two minutes. Five minutes later, they had him.”