According to the most recent numbers provided by Detroit’s Department of Water and Sewerage, 24,743 residential customers are enrolled in a payment plan. Of that number, 24,450 are at least 60 days past due on their payments—meaning that their homes are in danger of losing water service once the city resumes shutoffs.
Stated another way, only 300 of the 24,743 customers put on the mayor’s payment plan were able to keep up with their payments and ensure their water will keep flowing.
In conjunction with the implementation of the GLWA, Brown said the Duggan administration “will roll out a new plan” modeled directly after DTE's Low Income Self-Sufficiency Plan (LSP).
That plan, said Brown, “has been highly successful.”
“We are working with 30 different social service agencies to finalize the eligibility criteria for the new program, which will be very similar to DTE. That process should be completed in the next few weeks. These agencies also will serve as our partners, to which we can refer customers for additional resources and support for water bills or other needs. “
Brown said the new plan will be based on three components:
· Predictability: The city will help established a fixed monthly bill (based on average usage).
· Incentive to pay: By reducing their arrearage, the city will make monthly bill payment more manageable. Payment and assistance plans will take into account the account holder’s income level.
· Sustainability: Under this new plan, the city will have account managers to work directly with customers to provide ongoing support and to make referrals to our partner agencies.
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