"Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you, your family, friends and colleagues experienced...JetBlue was founded on the promise of bringing humanity back to air travel, and making the experience of flying happier....We know we failed to deliver on this promise last week....You deserved better—a lot better...and we let you down."Bringing the humanity back to air travel alright, unless you're a woman.
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