‘‘When he landed here in Michigan, he was alive at 6:30 a.m., and then at 8:20, he wasn’t moving and it just doesn’t make any sense to me. ... We lost a family member. That’s exactly what happened, and somebody has to be responsible for it.’’
‘‘I think this stretches beyond just pets. I think this is the way that airlines, commercial airlines in general, treat people. They are treating people horribly.’’
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