We are so, incredibly sorry for this egregious mistake. Given that we are a restaurant that makes many of our items in house, most of the food is made to order instead of prepped ahead of time. Our onion rings are freshly cut and breaded each time they are ordered, and often times the cooks will use a to go box to bread the onion rings, because the smaller size lets them shake the box harder, and therefore gives a more even coating. Our cook was making mutiple orders of onion rings and included his prep box with your order in error. It was an honest mistake and again, we are truly sorry that this happened to you and are doing everything we can to make it right. As for your refund, the employee you spoke with this afternoon was correct—our management staff does not arrive until the evening, but he took a detailed note and gave it to me the second I walked in. Since the order was placed with Ubereats, he was unable to refund your money, as we are not paid immediately for each order—the payment is processed through uber, who in reimburses us at a later date. We have contacted ubereats and instructed them to refund your payment in full, which they issued immediately—please see your private messages for the confirmation number. Again, we are truly sorry for this inconvenience and we hope you will give us a chance to make this up to you.
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